Reference

How tko99 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep your access secure.

Account data kept securebKash, Nagad, Rocket wallet details protectedNo data sold to third partiesYour rights clearly explainedContact us to request changes
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tko99 How tko99 Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Security, Retention and Your Account Rights

We apply encryption at the point your data is submitted — whether that is your account registration details or a bKash payment reference. Retention periods depend on the type of data: active account information is kept for as long as your account remains open, while transaction records are retained in line with applicable legal requirements for eligible regions. You have the right to ask what we hold, correct anything inaccurate, and request deletion where no legal obligation requires us to keep it.

Data Encryption

Account and payment data — including bKash, Nagad and Rocket transaction references — is encrypted in transit and at rest. We do not store your mobile wallet PIN or banking credentials.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Active account data stays on file while your account is open. Once you close your account, we retain only what applicable law in eligible regions requires us to keep, then delete the rest.

Your Right to Access

You can request a copy of the personal data we hold on you at any time. Verification via your registered phone number is required before we release or amend any account information.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the data we hold on you, request a correction, or ask us to delete your account information, our support team handles these requests directly. Send your query through any of the channels below and include your registered phone number so we can verify your identity before making any changes.

Live Chat Open the chat icon from your account page. Describe your privacy request and include your registered number. Our team picks up and verifies your identity before acting.
Email Support Write to our support address with the subject line 'Privacy Request'. Attach a brief note of what you need — access, correction or deletion — and your account details.
Account Help Centre Log in, go to Account Settings, and look for the Data and Privacy section. From there you can download a summary of your stored data without contacting support.

Questions About Your Data and This Policy

Here are the questions we hear most often about how your personal data is handled on this platform. If your question is not answered here, reach us through live chat or email and we will respond directly.

We collect your name, phone number, email address and the payment method you link — bKash, Nagad or Rocket. We also log device and session data to keep your account secure.

Your payment details are shared only with the relevant payment processor — bKash, Nagad or Rocket — strictly to complete your transaction. We do not pass them to advertisers or data brokers.

Log in and check the Data and Privacy section in Account Settings, or contact support via live chat or email. We verify your identity using your registered phone number before sending anything.

Yes. Submit a deletion request through live chat or email. We will remove your personal data except where applicable law in eligible regions requires us to retain specific records such as transaction history.

Data tied to your account activity is deleted after closure, except transaction records we are legally required to retain. The retention period depends on local legal obligations for eligible regions.

We use session cookies for account access and analytics cookies to see how the platform is used. You can manage or block cookies through your browser settings; this may affect how some features work.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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